Business Process Outsourcing (BPO) can be defined as the transfer of an organization's entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery.By doing so, BPO helps an organization concentrate on its core competencies, improve efficiency, reduce cost and improve shareholders' value. Though IT outsourcing has been happening for so many years, an increased momentum has been witnessed since the late 1990's due to the rise of Internet and Communication technologies. Several global giants from various industries have begun to realize the importance of Business Process Outsourcing (BPO) and have started outsourcing their non-core business functions. This has given rise to many specialized BPO vendors across the globe, with India being a major hub owing to its large computer-literate English-speaking population, low billing rates, strategically favorable time zone and high quality. The Business Process Outsourcing (BPO) market in India is expected to grow exponentially in the coming year.
In today's service-driven and technology-influenced business world, Ayatas delivers high end-to-end solutions for an integrated, multi-channel communications service to manage its client's Customer Interaction Services. Ayatas approaches each contact with the customer as an opportunity to build the client's brand and strengthen the customer relationship, whatever the medium. In addition, Ayatas has successfully migrated and re-engineered several customer service processes in various domains.
Ayatas state-of-the-art Contact Center operates round-the-clock to service customers around the globe; all customer interaction processes are customized specifically to its client needs and follow a structured process flow that provides the customer a seamless service. At Ayatas Customer Service, representatives are trained to treat the client's customer care executives and trained to address the varied needs of geographically disparate communities.
