Ayatas delivers high end-to-end technical solutions for an integrated, multi-channel communications service to manage its client's Customer Interaction Services (CIS).

In today's service-driven and technology-influenced business world, Ayatas delivers high end-to-end solutions for an integrated, multi-channel communications service to manage its client's Customer Interaction Services. Ayatas approaches each contact with the customer as an opportunity to build the client's brand and strengthen the customer relationship, whatever the medium. In addition, Ayatas has successfully migrated and re-engineered several customer service processes in various domains.

Ayatas's state-of-the-art Contact Center operates round-the-clock to service customers around the globe; all customer interaction processes are customized specifically to its client needs and follow a structured process flow that provides the customer a seamless service. At Ayatas Customer Service, representatives are trained to treat the client's customer care executives and trained to address the varied needs of geographically disparate communities.

E-mail support Services

Email is increasingly becoming the preferred, reliable way to communicate with customers. However according to recent studies, more than 45% of web-enabled businesses still fail to respond to customer email queries within 24 hours, due to poor infrastructure, lack of expertise, or mishandling. Our refined infrastructure, experienced/talented people, and distinct processes ensure unsurpassed email management services to leading enterprises.

outbound Telemarketing Services

Ayatas has acquired special experience and expertise in telemarketing and telesales of the client's product and services. Ayatas manages ongoing telemarketing campaigns for many US-based clients. The company also offers improved market coverage, superior technology, and fast rollouts of new campaigns followed by suitable ramp-up and launch.

Using qualified databases, predictive dialers, and other state-of-the-art technology, Ayatas's highly skilled and motivated Telesales Representatives manage successful sales and marketing campaigns. Ayatas also has enhanced reporting, market testing, and remote call monitoring capabilities.

Ayatas handles outbound campaigns for clients in the areas of

1. Market Survey
2. Appointment Fixing
3. Lead Generation
4. Selling Products / Services

24/7 Technical Support Serivces

To improve customer service levels and have a greater number of interactions with the customer, the company provides round-the-clock help desk services, which may include queries related to the client's product or service, order status, account and service status, etc. Based on its inherent capability of Software Engineering, the company provides Industry Specific Support and Knowledge Management Services to increase productivity at the customer's end.

Because of its established leadership in technology, Ayatas is uniquely positioned to provide technical support services in the following market segments:

1. Original Equipment Manufacturers (OEMs)
2. Service Providers (Internet Service Providers-ISPs, Telecom Service Providers-TSPs)
3. Technology Retailing

Ayatas has the capability to cover the entire spectrum of its clients' Products and Service support requirements and provide end-to-end solutions.

The end user can access these services via a multitude of channels; the particular problem will be taken care of in minutes. Web Chat Services

This is a web-based customer interaction service where Ayatas represents its clients by dealing with customers in real-time, web-based customer support. All inquiries are transferred automatically from the client's website to Ayatas where they are managed by professional Web Chat Specialists. This service is available 24/7.

Web Chat is one of the most preferred and desired means of communication, but most of the time, online customers abandon their online purchase due to the lack of real-time customer service. Ayatas's customer-friendly live chat services help the clients increase their "visitor" to "customer" conversion rate.